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Universität Kassel - FG Qualitäts- und Prozessmanagement


Raising potential on the way to business excellence. 


  • In the field of quality management, we support industry and service companies as well as administrations in the structuring and introduction of process-oriented, certification-qualified management systems.
  • In the field of process management, we provide support for the structuring and introduction of process organizations.
  • In the subject area of business excellence, we provide support for the introduction and applicable training for new methods for raising potential in the company.


  • OtherQuality management
  • OtherProcess management
  • OtherBusiness excellence methods


  • Institute founded in 2005
  • 4 employees in North Hesse
  • The Department of Quality Management supports companies from a wide range of industrial and service fields as well as public administrations with its know-how and identifies potential on their way to business excellence.


Prof. Dr. Robert Refflinghaus
Leiter Fachgebiet
Heinrich-Plett-Str. 40
34132 Kassel
Phone: + 49 561 804-4672
Fax: +49 561 804-4673